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Protect Yourself from Scammers

scamsEach year, con artists steal thousands of dollars from Consumers Energy customers.

Here’s how:

  • Someone claiming to be a Consumers Energy worker contacts a home or business by phone.
  • Scammer informs the customer they are late on an energy payment or past-due on a bill.
  • The individual notifies the customer that a Consumers Energy representative is on the way to shut off power within 24 hours if a payment isn’t made.
  • Scammer then walks customer through an online money transfer or instructs them to go to their nearest convenience store to purchase a prepaid gift card or send money via wire transfer.

The best way to protect yourself from a utility scam is to know a little about how we operate:

  • We never use threats. We will never threaten to shut your power off within 24 hours.
  • We never make demands. We won’t demand payment over the phone. Instead, we offer many ways to make payments safely and conveniently. 
  • We never ask for prepaid credit cards. If a caller specifically asks you to pay by prepaid credit card or wire transfer, this is a huge warning sign. This is not an acceptable form of payment
  • We never ask for personal information over the phone. We will not contact you by phone and ask for your account number or payment information. Sometimes con artists will attempt to trip you up by pretending to know your account number. We don’t do this either.
If someone calls you using any of the tactics below, hang up and contact our customer service team.
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