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Beware of Payment Scams

Scam InfographicWith thousands of utility customers across North America losing millions of dollars to utility scams each year, PSE&G reminds you to stay alert to scams – particularly demands for immediate payment via a prepaid card.

Protect your business. Here’s how one common scam works:

  • Someone pretending to be a PSE&G employee calls and threatens to shut off service unless they receive immediate payment via a prepaid card. The Caller ID may even mimic PSE&G’s customer service number.
  • Victims are given a phony phone number to call back after they purchase the card. When they call that number, they may hear voice response prompts that mimic those they would hear when calling the real PSE&G customer service line.
  • A fake representative asks for the numbers on the card or receipt. Scammers take the money from the card – usually within a matter of minutes.

You should know:

  • Before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters and phone calls.
  • PSE&G would never demand a specific type of payment nor threaten immediate service termination.
  • While there are many ways to pay a bill, PSE&G only accepts credit card and prepaid card payments through Western Union Speedpay, which charges a $3.95 processing fee.
  • When PSE&G calls a customer, we can provide customer-specific information including the account name, address, number and current balance.
  • Be cautious when contacted by someone threatening service termination if they do not receive immediate payment with a prepaid card. When in doubt, hang up and call PSE&G Customer Service at 1-800-436-7734.
More information about scams is available at pseg.com/scamalert

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